What are Interpersonal Skills?

Interpersonal skills are generally considered to include a wide range of skills, such as:

Communication skills

which in turn covers:

  • Verbal Communication – what we say and how we say it;
  • Non-Verbal Communication – what we communicate without words, for example through body language, or tone of voice; and
  • Listening Skills – how we interpret both the verbal and non-verbal messages sent by others.

Emotional intelligence

Being able to understand and manage your own and others’ emotions.

Team-working

Being able to work with others in groups and teams, both formal and informal.

Negotiation, persuasion and influencing skills

Working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately.

Conflict resolution and mediation

Working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication.

Problem solving and decision-making

Working with others to identify, define and solve problems, which includes making decisions about the best course of action.